Incito MentisA blog by Syed Abdul Karim

“Because life is not a spectator sport” – a tagline for Reebok in the 1980s is the mantra for brand building in the 21st century. Brands cannot expect consumers to be static spectators to their messages. Participation is becoming second nature in everything we are doing. Even the way we watch sports has changed. For anyone tweeting while watching the FIFA World Cup would have experienced the game in a way they have never experienced before. It was like watching the game with the world. Proof of this phenomena comes from the fact that a new Twitter record was created in the World Cup with 3282 tweets per second after Japan’s win over Canada (for perspective average Twitter usage is about 750 tweets per second). Brands need to engage consumers in the same way. They have to get in the field, play the game with their consumers and continue the relationship off the field. If there is a likability and genuineness in the engagement then hopefully they would be invited for the next game. This is a radical shift in the role of marketers. Like in a relationship the dynamics of media, mobile and the web have changed the way we interact with brands. Any attempt by a brand to fake it’s way into the consumer’s life is impossible. It’s like befriending someone with an ulterior motive. It’s only a matter of time before true intentions become apparent and the impending aftermath would be nothing short of catastrophic. Social media is simply too powerful and things can spread really fast. As we have seen in the case of BP recently social media has been unforgiving and the impact to the brand has been phenomenal (although a lot of what BP has done at any level is their own doing but that’s another matter).

Telecom brands would have to built based on these same principles. Fortunately the telecom sector is at the forefront of this change, experiencing the impact first hand. As people spend more time online operators are seeing a remarkable shift in data usage, for example NTT DoCoMo reports that approx. 90% of their network traffic is data, for Vodafone this number is about 70%. As Susan Wojcicki, VP Public Policy and Communications at Google put it “U.S. users spend 12 hours per week online, which represents about 32 percent of their media time.” People are spending more time online and doing so using their mobile with increasing frequency. In the US a 110% growth in mobile web usage has been noted in 2009. Point being that habits are changing. For a telecom operator besides the obvious business impact there are huge implications on the way a telecom brand is built.

Using the TeleCompass as a guide to determine a brand’s promise is one thing. Taking this brand promise forward is another. And it is here where the rules of brand communication are being rewritten. To illustrate this point I would refer to one brand who has embraced the new role of the consumer and ensured that everything the brand does is something which involves consumer participation, engages them in way that encourages sharing and builds a genuine two way relationship.

The brand is Koodo Mobile – an MVNO by Telus in Canada. Looking at the 8 spaces on the TeleCompass Koodo Mobile has taken the “Heroism” platform for their brand. By using an iconic character “El-Tabador” Koodo Mobile has taken upon itself the fight for phone freedom.

Building on this promise, Koodo Mobile has made creative use of YouTube to develop an interactive video game – something in which the user can participate and fight against Bloatimus Contractimus.

This is the kind of work that defines our era in which more people are using media that allows for greater participation and play. Koodo Mobile as a telecom player has made use of this new media by creating content that keeps the consumer actively engaged with the brand. As a follow-up to their initial work the latest YouTube interactive video game that went viral early this year was “Sugar Streak – Can you catch the Gingerbread man?”

Reposted from the Luciola Blog

Uninor, a joint venture between Unitech a local real estate giant and the Norway based Telenor Group, launched their mobile network service in India. In a market cluttered with about 13 operators (including at least 7 major operators) and a half billion connections already sold, Uninor has a tough task ahead of them. With Etisalat also expected to join the ranks branding and differentiation is going to be an enormous task!

Perhaps not quite so for India with it’s strategic branding and insight-led advertising history. Over the last two decades riding on the wave of an ever-booming popular culture which is now reaching epic proportions in terms of global reach and impact, one can expect great strategic thinking and creativity from both sides of the table – client and agency teams. And that’s been the case for the launch of Uninor as well.

With the other half a billion expected to take up a mobile connection in the next 5 years, the battle is far from over. And this is what Uninor has set it’s eye on and they have done so with an inspiring message that talks to the young ambitious Indians using real and everyday language. A nation aiming to play a bigger game in the global arena, the Uninor brand positioning taps this insight well and brings it down to one individual with “Ab mera number hai”  (which roughly means “My time has come!”). With this positioning they have occupied what I call the “Heroism” space as per Luciola’s Proprietary Telecom Branding Tool - TeleCompass. This space is about building on the “Winning/Success” platform. What’s interesting is the fact that they are not depicting clichéd images of success as we see so many brands doing but really sharpening it and making it real. Here are some of their latest TVCs to give you a feel of the brand idea:

Reposted from the Luciola Blog

Volkswagen has done it again! This is simply a brilliant example of how to create influence using social media. As a DDB’er I can safely say that the VW Fun Theory does everything right when it comes to applying the DDB Influence Springboard (a proprietary set of tools to create influence in this new world of media). As a strategic planner I must add VW is one of my favorite brands. The VW Philosophy, their unique tone of voice is sheer genius. The strategy is so straightforward and yet so powerful. It is translated into three simple words – VW is going to be honest, human and intelligently humorous in everything it is going to do. Over the years, VW has delivered on this promise in all it’s advertising and won innumerable accolades for it. Now it’s taking it to a whole new level. This idea brings the element of collaboration to the mix by making audiences interact and live the brand promise (or Brand Conviction as we say at DDB). At the same time it is engaging the advocates to participate and contribute to the concept. The concept itself is fairly simple. You can change people’s behavior for the better if you can make it fun for them. The video below is one example of how people were made to use the staircase instead of the escalator by adding that element of fun! Just so you know this video has had more than 8 million views on YouTube to date. Need I say more! See for yourself!

Now that’s what I call a Big Idea!